[ For Appliance Repair Companies ]
STOP MAKING TWO TRIPS WHEN ONE WILL DO.
The industry average first-time fix rate is 75%. That means 1 in 4 jobs sends your tech back out — burning fuel, blocking a new appointment, and frustrating a customer who already waited once. OPS documents diagnostics, tracks what's on every truck, and gives your techs everything they need to close the job on the first visit.
Get started for free · No credit card · No training required
[ THE PROBLEM ]
One in four jobs requires a second trip — and each one costs you $200+
- • Tech diagnoses a failed water inlet valve but doesn't have one on the van — customer waits days, you lose a future appointment slot, and they might call your competitor instead
- • Tracking hundreds of parts across multiple vans is chaos — every brand uses different part numbers for the same component
- • Each callback costs $150–$300 in wasted labor and fuel, plus the new job you could've run in that slot
- • Improving first-time fix rate from 75% to 90% adds capacity for 2–3 additional billable jobs per week per technician
For: Appliance repair owners watching profits disappear into second truck rolls because techs didn't have the right parts
Customers expect franchise-level service from a 3-person shop
- • Homeowners compare your service to Amazon delivery tracking — they want online booking, text updates, and accurate arrival windows
- • Manufacturers require digital documentation for warranty payouts — model numbers, serial numbers, failure codes, photos. Paper doesn't cut it.
- • Quotes don't get sent in time, follow-ups fall through the cracks, customers who called three days ago still haven't been scheduled
- • Sears Home Services and Mr. Appliance have enterprise tech platforms — your 4-tech shop needs the same customer experience without the franchise overhead
For: Independent appliance repair companies losing jobs because they can't match the booking experience of franchise chains
Enterprise pricing for an industry of small businesses
- • ServiceTitan costs $245–$500+ per tech per month plus $5K–$50K implementation — for a 4-tech company, that's $12K–$24K/year on $400K revenue
- • Housecall Pro charges $59–$329/month with add-ons ($40/mo proposals, $149/mo price book) pushing real costs well above the sticker price
- • Workiz charges per-user with costs scaling as you add technicians — features like inventory tracking require higher-tier plans
- • None of these are built for appliance repair. No model/serial number tracking, no failure code libraries, no first-time fix rate analytics. Just generic scheduling.
For: Appliance repair owners paying enterprise prices for generic tools that don't understand diagnostics, parts, or warranty workflows
[ THE SOLUTION ]
HOW OPS HANDLES IT
[ 01 ]
Fix it right the first time.
Track what's on every truck before you dispatch. When a tech diagnoses the problem, they log exactly what they need — model number, part number, symptoms, photos — so the return visit starts with the part already on the van. Job documentation captures appliance details, failure symptoms, and diagnostic photos in real time. Over time, you see which appliance types and which parts drive the most callbacks, so you stock smarter and train better. Every percentage point of first-time fix rate improvement is money straight to your bottom line.
[ 02 ]
Professional service. Small business overhead.
Automated booking confirmation, real-time ETA updates, and professional digital invoices — the same customer experience franchise chains deliver, without the franchise fees. Customers book online 24/7. Automated text reminders reduce no-shows. Digital invoices with parts line items and warranty documentation are generated on-site and sent before the technician leaves the driveway. Customer equipment history shows every appliance you've serviced at that address, with previous repairs and warranty status.
[ 03 ]
Built for the utility room. Not the boardroom.
Your techs work in basements, garages, and tight kitchen spaces — not at desks. 56dp touch targets work with work gloves. Dark theme is readable behind a refrigerator or in a bright laundry room. Photo capture documents the problem, the repair, and the installed parts for warranty compliance. Works offline because basements don't have WiFi. Sync when you're back in the van. Your tech sees the job, the appliance history, and what's on their truck — nothing more, nothing less.
[ 04 ]
Your parts cost enough. Your software shouldn't.
OPS is flat-rate regardless of team size — add technicians as you grow, no price increase. Free to start with no credit card. No implementation fees. No 12-month contracts. No $5,000 setup. Compare: ServiceTitan at $12K–$24K/year for 4 techs, Housecall Pro at $3,948+/year with add-ons, Workiz at per-user rates that scale up. For an appliance repair company doing $300K–$600K in revenue, OPS costs less than a single callback.
[ VS THE ALTERNATIVES ]
SEE HOW OPS COMPARES
| Feature | OPS | Workiz | Housecall Pro |
|---|---|---|---|
| Mobile-first dark theme UI | |||
| Scheduling + dispatching | |||
| Per-job photo documentation | |||
| Offline mode for basements | |||
| No per-user pricing | |||
| Starting price | Free to start | $198/mo (5 users) | $59/mo |
[ FREQUENTLY ASKED ]
STOP PAYING FOR TWO TRIPS.
Every callback is wasted fuel, a blocked appointment, and a frustrated customer. OPS helps your techs fix it right the first time — and document everything for the warranty claim while they're at it.
Get started for free · No credit card · No training required