[ For Garage Door Companies ]
DISPATCH THE CALL. NOT THE VOICEMAIL.
A broken spring is an emergency. The homeowner is stuck in their garage. They're calling 3 companies and hiring the first one that picks up. OPS gets your tech dispatched and on-route before your competitor checks their voicemail.
Get started for free · No credit card · No training required
[ THE PROBLEM ]
Every missed call is a lost job
- • Customer calls with a broken spring — your tech is on a roof and can't answer
- • By the time you call back in 20 minutes, they've already booked someone else
- • 45% of garage door calls go to voicemail industry-wide — each one is $264+ walking away
- • No way to see which calls are emergencies vs. routine maintenance requests
For: Garage door companies where 60%+ of revenue comes from emergency service calls
Your truck is a warehouse and nobody tracks it
- • Tech drives 40 minutes to a job, doesn't have the right torsion spring on the truck
- • Spring wire gauge, inside diameter, and wind direction create hundreds of SKU combinations
- • End of month you can't reconcile inventory because parts leave the truck with no record
- • Techs stock their trucks from memory — duplicates pile up while critical springs run out
For: Companies running 3+ trucks with high-value spring and opener inventory
Quoting repair vs. replace is a trust problem
- • Homeowner doesn't trust the tech recommending a full replacement on a 15-year-old door
- • No way to show repair cost vs. replacement value side-by-side on the spot
- • Quotes written on paper get "lost" — customer calls back weeks later and you have no record
- • Upsell on openers, insulation, and smart features happens inconsistently because there's no process
For: Garage door companies selling $4,500+ replacement jobs alongside $264 spring repairs
[ THE SOLUTION ]
HOW OPS HANDLES IT
[ 01 ]
Emergency dispatch in seconds. Not minutes.
When a spring call comes in, create the job, assign the nearest available tech, and push it to their phone — all before the customer hangs up. Your tech gets the address, gate code, door specs, and job type on their screen. No callback delay. No missed revenue. The homeowner sees a tech name and ETA instead of a voicemail greeting.
[ 02 ]
Every truck inventoried. Every part tracked.
Log what's on each truck — spring sizes, opener models, hardware kits — and update it as parts get used on jobs. When a tech closes a spring replacement, the part deducts from their truck inventory automatically. You see which trucks need restocking before anyone drives to the warehouse. No more surprise shortages on a Saturday emergency call.
[ 03 ]
Quote on site. Close on site.
Your tech builds the quote on their phone while standing in the customer's garage — repair cost, replacement options, opener upgrades, all itemized. The customer sees real numbers, not a verbal estimate they'll forget by dinner. Accepted quotes convert to active jobs in one tap. Declined quotes stay in the system so you can follow up next week instead of losing the lead forever.
[ 04 ]
Job history that builds repeat business.
Every service call is logged with door specs, spring measurements, parts used, and photos. When a customer calls back two years later for a different issue, your tech sees the full history before they pull into the driveway. You know the door type, the opener model, and what was done last time. That's how you turn a one-time spring call into a lifetime customer.
[ VS THE ALTERNATIVES ]
SEE HOW OPS COMPARES
| Feature | OPS | ServiceTitan | Workiz |
|---|---|---|---|
| Mobile-first tech app | |||
| Emergency dispatch workflow | |||
| On-site quoting from phone | |||
| Offline mode for no-signal areas | |||
| No long-term contract required | |||
| Starting price | Free to start | $398+/mo | $198/mo |
[ FREQUENTLY ASKED ]
STOP LOSING EMERGENCY CALLS TO VOICEMAIL.
A broken spring waits for nobody. The homeowner is calling the first company that answers. OPS gets your tech dispatched and on-route while your competitor is still checking messages.
Get started for free · No credit card · No training required