ELEVATOR SERVICE IS COMPLIANCE, CONTRACTS, AND EMERGENCIES. MANAGE ALL THREE.

COMPLIANCE REQUIREMENTS THAT NEVER STOP.

• • ASME A17.1 requires monthly maintenance visits, annual inspections, and periodic testing on every elevator. State and local codes add additional requirements. Miss a scheduled visit and the building fails inspection, the elevator gets shut down, and your customer is furious.
• • Every elevator unit in your portfolio has different maintenance intervals, different inspection dates, and different code requirements based on type (traction, hydraulic, MRL), age, and jurisdiction. Managing this across hundreds of units in a spreadsheet is begging for violations.
• • Inspection documentation must be precise — test results, measurements, deficiency findings, corrective actions, technician qualifications. State inspectors review these records. Paper logs do not convey professionalism or compliance.
• • Callback rates are a metric building owners track. Too many emergency calls between maintenance visits means your preventive maintenance is not working. Without data on callback frequency per unit, you cannot identify problem elevators.

For elevator company owners and compliance managers

ENTRAPMENT CALLS THAT CANNOT WAIT.

• • Someone is stuck in an elevator. The building manager is panicking. The fire department is on the way. You need a qualified tech on site within the response time your contract guarantees — often 30-60 minutes.
• • Dispatching an entrapment response requires knowing which tech is closest, which tech is qualified on that elevator type, and which tech can arrive within the guaranteed response time. Phone calls waste minutes you do not have.
• • After-hours entrapment calls are the most stressful events in elevator service. Your on-call tech is asleep. The building has no maintenance staff at 2 AM. The response time clock started when the phone rang.
• • Emergency calls displace scheduled maintenance. Without a system to track the displacement, tomorrow's maintenance visits get missed and next month's compliance is at risk.

For dispatchers and service managers

UNIT HISTORY LOCKED IN PAPER MAINTENANCE LOGS.

• • Every elevator has a 20-40 year service life with decades of maintenance history. When a unit starts faulting, your tech needs the repair history to diagnose efficiently. If that history is in paper logs in a filing cabinet, diagnosis takes hours instead of minutes.
• • Building ownership changes, management company changes, and your company taking over service from a competitor all create documentation gaps. The new building manager asks "what was done last year?" and you cannot answer.
• • Parts installed on each unit — door operators, controllers, motors, governors — need to be tracked for warranty, recall, and replacement scheduling. Paper tracking means parts disappear into the unit and nobody remembers the install date.
• • Maintenance visits inside elevator machine rooms and pits happen in environments with no cell signal. If your app cannot work offline, your tech logs nothing while in the machine room — the one place where documentation matters most.

For elevator technicians and field crews